At Experts Academy Limited ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, register for our courses, or use any of our services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you register for a course, submit an inquiry, subscribe to our newsletter, or contact us, we may collect information such as:
- Full name
- Email address
- Mobile number
- Date of birth (where applicable)
- Organization or company name
- Job title or designation
- Mailing address
- Billing information
- National ID or other identification (only when required for certification or verification purposes)
Course Information
We may collect information related to your participation in our training programs, including:
- Course registration details
- Attendance records
- Assessment or examination results
- Assignment submissions
- Certification status
- Feedback and survey responses
Technical Information
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referral website
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process course registrations
- Deliver training programs and educational services
- Issue certificates
- Verify participant identity where necessary
- Respond to inquiries and support requests
- Send course confirmations and reminders
- Process payments
- Improve our website and services
- Conduct internal analytics and reporting
- Notify you about new courses, events, promotions, and updates (you may opt out at any time)
- Comply with legal and regulatory obligations
3. Cookies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website performance
- Analyze website traffic
- Enhance user experience
- You can disable cookies through your browser settings; however, some website features may not function properly.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only in the following circumstances:
- With trusted service providers who assist us in operating our business (such as payment processors, email service providers, or learning management systems)
- With certification or accreditation bodies when required for issuing certificates
- When required by law, regulation, court order, or government authority
- To protect the rights, safety, or property of Experts Academy Limited, our participants, or others
- In connection with a business merger, acquisition, or restructuring
- All third parties are expected to protect your information and use it only for authorized purposes.
5. Data Security
We implement appropriate administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to use commercially reasonable safeguards, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain academic and certification records
- Comply with legal, accounting, tax, or regulatory requirements
- Resolve disputes
- Enforce our agreements
- When information is no longer required, we will securely delete or anonymize it where reasonably practicable.
7. Marketing Communications
With your consent or where permitted by law, we may send you:
- Course announcements
- Training schedules
- Event invitations
- Newsletters
- Promotional offers
- Educational updates
- You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
8. Third-Party Websites
Our website may include links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Your Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where appropriate
- Withdraw consent where processing is based on consent
- Request restriction of certain processing activities
- Object to the processing of your information in certain circumstances
- To exercise these rights, please contact us using the details below.
10. Children's Privacy
Our services are intended primarily for adults and professionals.
We do not knowingly collect personal information from individuals under the age of 18 without appropriate parental or legal guardian consent. If we become aware that such information has been collected without proper authorization, we will take reasonable steps to delete it.
11. International Data Transfers
If your information is processed or stored outside Bangladesh, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the revised Effective Date. Continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or how your personal information is handled, please contact:
- Experts Academy Limited
- Email: info@experts-bd.com
- Phone: +880 1704-188509
- Website: experts-bd.com
- Address: Islam Assure Center (Level-06), 91, Mohakhali C/A, Dhaka, Bangladesh, 1212